Refund policy

Failed runs return their credit

If a deliberation fails or halts before completing, its credit is returned to your original free or paid credit balance automatically once failure or interrupted-run recovery is confirmed. Queue time and a request for challenge clarification are not failures. Answering a challenge's clarification questions uses no extra credit. This is a credit return, not a payment-method refund. If the return does not appear, contact support with the run reference.

New purchases

New packs are final for change of mind or unused balances, subject to the exceptions and consumer rights below. Credits never expire, carry forward through later purchases, and are consumed free-first, then oldest paid credits first. Free or promotional credits have no cash value and are not eligible for payment refunds.

Refund exceptions

Contact us about verified duplicate or incorrect billing, credits that were not delivered and cannot be restored, persistent service failure or closure preventing paid use, or an unauthorized payment. We investigate each request. Refunds required by law remain available. Nothing here limits your statutory consumer rights.

Historical purchases

Earlier orders retain the policy promised at purchase, including the right to request a pro-rata refund for unused pack credits within seven days where promised. This includes earlier $9 orders. The new policy does not apply retroactively.

Completed runs are final

Once a deliberation completes, that credit is consumed. Disagreement with a recommendation alone does not qualify for a credit or payment refund. The billing, service-failure, and legally required exceptions above still apply.

How to request a refund

Email support@executivecouncil.app with your account email (if known), the order or payment reference, and a description of the issue. Do not send full card details, passwords, or sign-in links. We review payment status, delivered credits, and usage against the terms of your order. If a payment refund is approved, we explain its amount and any corresponding removal of unused paid credits. A refunded credit cannot also be spent.

Review and payment processing

Consumer complaints are handled by Vineeth Nair at the support address above. We acknowledge complaints within 48 hours and resolve them within one month of receipt. We may request information needed to investigate, and will communicate the outcome and reasons by email. These review timelines are separate from the time your bank takes to post an approved refund.

Approved payment refunds are initiated without undue delay through Razorpay to the original payment method in the currency of the original order. We confirm initiation and provide a refund reference. Razorpay's normal refund guidance is 5 to 7 working days after initiation; bank and payment-method processing can affect when the amount appears. Contact us with the refund reference if it is delayed. Any shorter timeline required by applicable law takes precedence.